Return policy

 

Except food and consumables, all other products are refundable.

If unfortunately, the order does not suit you, we will be happy to offer you a full refund, upon receipt of the products. Kindly note that we allow a delay of 14 days from the date of receipt of your order, to return it to us. Here are some simple steps to return your product:

  1. Send an email announcing your return to hello@kenyandiasporamarket.com
  2. Return your parcel to : 20 Rue de la clef des champs, 77700 Magny le Hongre, France
  3. We will refund the full price of the product(s).
  4. If you want to change the size, send us the unfitting product and contact us with the details of the new size.

We undertake to refund within 30 days of receiving the returned article. Kindly return the article in its original packaging, with label(s), never worn, nor washed. 

REFUNDS

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request, depending on the condition of the returned product.

Refunds take 30 days, from the day we receive the product. In some cases, it might arrive earlier.

 

SHIPPING A RETURN PRODUCT

To return the product, mail it to: 20 Rue de la clef des champs, 77700 Magny le Hongre, France.

If you return an item worth more than 75 euros, consider using a delivery service that allows you to track the shipment or purchase delivery insurance. 

 

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